Orders 💖📦

Once your order is placed, you’ll instantly receive a confirmation email with your order details.


Didn’t receive it?

  • Check your spam/junk folder đź’—

  • Make sure your email was entered correctly

  • Or send us a message at info@delarosesisters.co.uk 🎀

📦💖 Order Processing

All orders are packed with love and processed within 1–2 business days.
During busy periods, new drops, or sales, this may extend slightly. 🌷✨

You’ll receive a shipping confirmation + tracking link once your order has been dispatched.

đźššđź’• Tracking Your Order

You can track your package using the link we email you as soon as it ships.
This will show your parcel’s full journey — from our solar-powered atelier straight to your doorstep. 💖✨

If your tracking link isn’t updating, don’t stress — carriers sometimes delay updates, especially during weekends or holidays. 🌸

🎀🌍 Changing or Cancelling an Order

If you need to update your:

  • Shipping address đź’—

  • Item size 🎀

  • Contact details 🌷

  • Or cancel your order

Please contact us within 24 hours of placing your order.

After your order has been shipped, we can no longer make changes. đź’•

đź’Ś Missing, Wrong or Damaged Items

If something arrives:

  • Missing

  • Incorrect

  • Faulty or damaged

Please email info@delarosesisters.co.uk with:

  • Your order number

  • A description of the issue

  • Photos (if applicable) 🌸

We’ll sort it for you right away. 💕

đź“« Lost or Delayed Parcels

If your parcel is delayed, please check:

  • Your tracking link

  • Local postal notifications

  • Whether the courier attempted delivery đź’—

If it appears lost, contact us and we’ll help you investigate. ✨
Please note: courier delays are outside of our control. Email info@delarosesisters.co.uk and our concierge team will try our best to help solve the situation 💖✨

 

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